Along the same lines as the letter I sent to the editor about a book I was looking desperately, here is the message I just send B abymoov :
Full of hope, I turn to you, wondering if you would so kind to send me a replacement cover for my sterilizer Babymoov Rapido, I cover melts in a burst of inspiration ("Well if I forgot to fill the water before placing in the microwave?").
Do not forgiving me the ultimate proof of my unfathomable clumsiness, distorted view of the cover which I kept by sentimentality (the sterilizer sterilizes much worse without cover) reminds me that since my pregnancy, my number of neurons decreased dramatically.
A new cover as proof that not only the error is human but also that this ridiculous message has been heard, fill me with joy unspeakable.
Thanks in advance.
Sincerely,
In apologizing for the inconvenience,
Aurélie B. .. f
Hoping they have a little more humor that people in the publishing house , who never answered me ...
PS: The answer was immediate: without having been able to make a commercial gesture for me, they responded immediately:
"The lid of the sterilizer microwave mixer is available in Room Service at a price of € 13.60 including postage and this kind of mistake, if it is quite excusable, is not supported by collateral. You can order by post, enclosing payment by check or by phone with a payment card.
I remain at your disposal for further information; please contact me, I am delighted .
Have a good day to you and your family.
Sincerely, Mrs.
...
Customer Service Manager "
...
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